AWS Connect crowned Gartner CCaaS Leader for 2026
What is AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service?
AWS Connect is a cloud-based contact-center platform that lets businesses route calls, chats and emails with AI-driven routing and analytics. Gartner’s Magic Quadrant named it a Leader, highlighting its breadth of features and integration with AWS services.
Who it is for
Enterprises planning to upgrade their customer-service stack should consider AWS Connect as a vetted, scalable option.